Exceeded Expectations

Quick car pickup without unnecessary upselling, the vehicle was clean, fully fueled, and equipped as a new car within two years.

Excellent service, offering new car models with low mileage and in great condition.

Great service very friendly and took time to step you through it The only thing that was tricky was the wait time to have your sizable deposit returned. When on holidays it would be great if this was quicker especially when returned in a great condition. It just helps with further holiday expenses.

Communication was high and regular

Picked up the car at Vancouver Airport and returned it at Calgary Airport. The signage at both locations was very clear, making it easy to find the pickup and drop-off points. The return process was particularly efficient, with fuel gauge checks, vehicle inspections, and printouts of the return slip all done seamlessly. However, the pickup process was quite slow. Since we were doing a one-way rental, we had to wait for a car with an Alberta license plate (likely because it's cost-effective for the rental company to charge a one-way fee while returning an Alberta car to Calgary). We waited over an hour after completing the paperwork to get the car (the staff kept saying it would be just another five minutes). We had originally booked a vehicle for up to 7 people, but there was an 8-seater available at the site. However, we didn't upgrade because our luggage just barely fit.

Good