Beautiful road trip in Tasmania with Europcar

No queue at counter to pick up, so process was smooth. They gave me a free upgrade to a small SUV. Staff in car park so drop off very easy

It was much cheaper than booking direct. All went smoothly, didn’t even need to show e voucher at pick up

Perhaps can link to the NRMA for better insurance coverage as we gotta offer of similar insurance coverage in Melbourne which cost us only $125 for 5 days vs Hobart at $450 for 5 days.

Overall we had a great experience. We had an issue with credit/debit and load and go cards both on pick up and drop off which was inconvenient and we were given different information. It was resolved well by the staff but it was inconvenient for us as customers.

There was no explanation of the features of the car, on pickup in Hobart. Staff member at Launceston, where we called in and later dropped off the car was excellent. Difficulties with the Cruise Control which was regularly but intermittently failing to activate caused distraction from the task of driving, and the risk of rear-end collision when the car decelerated instead of maintaining Cruise speed. On two occasions, the Cruise Control accelerated the vehicle significantly above the set speed, on level roads. On one occasion, the vehicle accelerated to 20 km/hour above the set speed, before I managed to get the speed under control. As these incidents were around traffic, this was dangerous. On several occasions, the Cruise Control caused the vehicle to suddenly, and swiftly, decelerate from the set speed, as if the driver had braked the vehicle. This nearly resulted in several rear-end accidents. Difficulties with the Cruise Control ruined what was an otherwise great driving experience, and placed up to 4 travellers at risk of accident.

Like: On arrival I decided the car which I had booked may not have been ideal. So I was able to rent a larger car no problem.