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Search for Routes Car Rentals in Chicago

Poor customer service.

Reviewed: Tue, Jan 22, 2019
About Routes: 7.7 /10
I was up graded to a Sarah jeep. I got 30 mile away and could no longer keep the jeep on the road. The front end had a problem. Even over the smallest bump it would shake uncontrollably. I called the office and was told they could not bring me another car. I should drive back slowly with my hazard lights on. I did what I was told, however I did not feel safe. I was given a car to replace the jeep. this company dose not check out there cars before they defend them. I know this for a fact. I brought back my car and it was immediately resented while I was waiting for the shuttle bus.
Kia Rio image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

A.Nonymous

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Full Size Van | Dodge Grand Caravan or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Aug 21, 2019
“Did not meet my expectations”
About Routes: 7.7 /10
This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for. The counter representative was no help.

A.Paterson

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Mon, Jul 15, 2019
“I travel to the states once a year and will use ROUTES again. First class.”
About Routes: 8.3 /10
I will be using your web site again and would definitely use Routes again.
About QEEQ: 8.0 /10

D.Le Fevre

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Economy | Toyota Yaris or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, May 21, 2019
“I was incredibly unhappy that I did not get the economy car I had rented and instead got an SUV.”
About Routes: 7.7 /10
I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.

J.Barber

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Mar 27, 2019
“No complaints!”
About Routes: 7.7 /10
They were cool in the fact they gave us a Jeep even though we had booked a Kia.
About QEEQ: 9.0 /10

F.DUSHIME

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Intermediate SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Jul 20, 2018
“Will do it again”
About Routes: 10.0 /10
Like: Had a great trip, we had a Wrangler, super comfy ride, enjoyed travelling From Chicago and Indiana and back. We had so much fun!
Dislike: I have no complaints, everything worked as I expected.
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