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Search for Routes Car Rentals in Chicago

Poor customer service.

Reviewed: Tue, Jan 22, 2019
About Routes: 7.7 /10
I was up graded to a Sarah jeep. I got 30 mile away and could no longer keep the jeep on the road. The front end had a problem. Even over the smallest bump it would shake uncontrollably. I called the office and was told they could not bring me another car. I should drive back slowly with my hazard lights on. I did what I was told, however I did not feel safe. I was given a car to replace the jeep. this company dose not check out there cars before they defend them. I know this for a fact. I brought back my car and it was immediately resented while I was waiting for the shuttle bus.
Kia Rio image
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

Laurel Ellis

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Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, May 15, 2018
About Routes: 2.0 /10

D.Misch

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Intermediate | Toyota Corolla or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Nov 9, 2019
“Unpleasant pickup process.”
About Routes: 8.7 /10
Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved! Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.
About QEEQ: 8.0 /10

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Economy | Kia Rio or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Sep 20, 2019
“Reasonable rental cost at the expense of a bit of inconvenience picking up the car”
About Routes: 8.7 /10
This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.
About QEEQ: 10.0 /10
Reasonable rental price.

S.Berger

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Aug 13, 2019
“Excellent experience and thanks”
About Routes: 10.0 /10
It has been an excellent experience. Well above the expectations. My wife and I were both very pleased with the car. Our children loved it.
About QEEQ: 10.0 /10

D.Le Fevre

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Economy | Toyota Yaris or similar
Routes
Chicago O\'Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, May 21, 2019
“I was incredibly unhappy that I did not get the economy car I had rented and instead got an SUV.”
About Routes: 7.7 /10
I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.

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