Hitch was a good choice for our NZ rental

Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.

Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.

Picking up was a total mess, there were only 6 groups but took over 1 hour to process all of their paperwork. Overall the price was good but the car was a 2008 model with dents and scratched paint. We were worried it would break down driving through the mountains.

Easiest booking process I have ever received for a car rental. Staff were very efficient and the vehicle was better than expected. The booking out was equally as good. Only issues were a couple of accessories not performing properly.

Like: I liked how straight forward the whole process was, how obliging the staff were and the bang for buck.
Dislike: My partner got one car and I had another, her car was terrible to drive, no reflection on the company but if they had to update their cars I would suggest they don’t get anymore Fiat Puntos