Great price rental

The long line for check-in was tiring. 2:00 pm. However, In the evening 7:00pm we walked past the check-in and it was empty. Coming from west coast of N.A. many flights arriving about 2:00 pm

Easy platform to use. Everything was as described in agreement.

paid a fee for adding extra driver for part of the rental. Why does extra driver mean extra cost?

Rebooked a couple of times to get lower rates tat came along.

Customer service was terrible. Information provided through customer service and at the counter were conflicting. Service representative was reluctant to help and had a bad attitude.

Counter staff was less than pleasant. Asked for a "small" vehicle and ended up with a midsize and the car wasn't cleaned with attention to detail. Returning the car was easy and the staff was pleasant.

Had to wait more than one hour to get the car. Car seats were stained and the car was smelly all over. Reason for lateness was seemingly related to late arrival of planes(then why would the car not available then???). The service rep suggested to drop the car rental given the delays expected for pick-up. I had to incur cost because of this.