rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things.. however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.

How do we put a car in on the Swiss side?

All good !!!

Disappointing that snow tyres were not already included on the car despite requesting this when first purchased. And also disappointed about the hard sell on this at the airport leaving us little choice but to pay extra money for something that should have already been included...

Had to pay double at the counter for winter tyres, then lied to about a scratch at the end not being charged after I said it wasn’t me

This booking was for a car with summer tires in winter in Switzerland where it is illegal to drive without winter tires. We had to pay an additional £120 for a car that was safe to drive in winter.