It was pretty quick to get the car. Dropping it off, it was busy and not enough staff to help everyone, meaning a delay. The shuttle almost left with my bag onboard because someone was still checking my car and the other staff was wanting to leave to take the other customers without waiting. The staff checking the car said it was okay for me to leave. Which was good. But the delay added to the nerviousness of getting to the airport on time.

When I went to leave the depot I couldn’t find my way out, no one told me I had to leave by driving through barrier gates and right through the airport car park? When I tried to return the car my phone map couldn’t find Ace car rental at the airport and would only direct me to the city It was very frustrating and worrying as I thought I might miss my flight.

Ace rental car pick at Wellington Airport not easy to find as not sign posted. On arrival car was not ready and was very dirty inside and out. Previous customers belongings still in the car. While waiting the staff had to clean the vehicle. Vehicle not up to standard with a lot of dents and scratches all over the paint work. Brakes were squeaky and back passenger doors were faulty and hard to open and close. Acceleration very slow at take off and brakes not up standard. In a place like Wellington that is very hilly brakes need to be perfect.Vehicle in bad condition and i would probably have second thoughts about hiring from ACE again.

We were upgraded on our vehicle