Forced to upgrade when collecting car

Waited ages and the lady at Geneva took ages serving us. Only 1 person at the counter which was ridiculous and another hour wasted. We've always hired cars and this has been the worst experienced we've received so far.

Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!

As above. As we were in a resort often used for people going skiing I would expect these to come as standard as a matter of safety.

The gentleman at the checkout desk tried to aggressively upsell me, which was uncomfortable. However the man who handled the car pickup and drop off was excellent! Very helpful and excellent customer service.

Car was OK, but not as big as expected. Staff were abrupt. Finding drop off point in French sector of GVA was VERY difficult and stressful. I would hesitate to go there again