Had to wait in line for a bit and the language barrier was real, but overall it still worked out fine since it was on the way anyway.

Huge five-star review for Sicily by Car!!! The staff are very attentive and even upgraded us to an Audi A1 for free. The car was very new, with just over 8000 kilometers. We bought full insurance, and despite many scratches from our road trip, we weren't charged a penny! A hundred thousand thanks! The car pick-up spot is on the underground level 1 of Terminal 1 at the airport. Make sure to pay attention to whether you should go downstairs from the parking garage or the car rental office, as we went around in circles and wasted some time.

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

The young lady T the front desk was polite and courteous. She was friendly and welcomed me and my family with a smile. She was very helpful explaining the process and helped me a lot getting through to get what I needed. A big applause as she was patient with other customers before my turn. I will return.

Horrible service picking up the car. Talking with someone over skype. No agents at site could assist had to wait until someone was free in another city.