The night manager was very kind to upgrade our vehicle to a nicer car. However, because of the late hour of pickup no one walked the car to check for exiting damage, which there was on the front driver side of the car. I called to report the damage to corporate and even had to take the car back to the pickup location because no one would answer the phone at the lot. Upon drop off the Hertz Rep acknowledged that the damage was preexisting and note it accordingly on her held held device.

Everything went well

QEEQ customer service was excellent

I’m still waiting for my deposit back, how long do I have to wait?

どうしても他の保険等を勧められるので英語が苦手な私にとっては面倒くさい。ネットで予約したもので十分なので勧めないでほしい。

値下げプロテクターは機能しなかったが全体的には良かったです。

Despite the fact that I had a scheduled pick up at the Herz location in Walnut Creek, no one at this location was expecting me and they didn't have the car type I requested in my booking. They had to call another shop and their driver got me there. The whole process took 40mins!