Good

Very satisfied, the car was in great condition and it was easy to pick up and drop off.

The car unfortunately was distinctly average. It was booked as a full size car. I was a little surprised how low to the ground and uncomfortable it was. The guy in the desk convinced me to buy a tank of gas. I never fall for this but he insisted it was the cheapest around. This was in fact a lie. All the gas stations around were cheaper. Lesson learnt, I won’t fall for this again. Even the gas stations close to the airport were 20-30 cents cheaper. I also emailed thrifty about the several chips on the windscreen that I was not happy about. They never emailed or contacted me back and I was nervous the whole trip because one had some very small cracks coming from it.

Rental was set for a Compact and attempt to provide an Economy was made. 3 adults and with multiple suitcases was not going to work with the tiny Economy. Main renter is a female. Compact was provided after making request and additional wait time.

Price Drop Protector is a nice benefit as long as it remains free of charge.

They over charge us. We booked for $59.22 including all fees and taxes and they charged us $100. They told us that the price when we book it is jus an estimate. This never happened to me before and I rent car with other agencies 3 to 4 times a year

No hidden fees ..mine were practically greater than the rental price