Outstanding Rental company

Shuttle driver was the only good part of the transaction. One guy at the counter. Acted like he was doing me a favor by acknowledging me. Even asked if my insurance card was real. No professionalism. Rented a Corolla, but received a Jeep. Okay, but was assured the low tire light being on was no big deal, it's a sensor, "we go over all of our vehicles before they go out". 1/8 tank of gas - really? First stop is the gas station. Get out on the highway, lots of bugs. No washer fluid! Guess their version of going over a vehicle is much different than mine. Last time I will use Routes.

At MCO the Routes shuttle was not running late night (after 1200). I ended up renting from an company whose shuttle was available.

My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

Routes? Who is Routes? They were no shows at the airport and couldn't be reached by phone (and somehow expected me to pay for the booking regardless!). Scam artists

The counter staff were imbeciles. Had no idea what they were doing. Couldn’t answer simple questions. Couldn’t provide any paperwork or contact info because the printer was broken. Told me to contact MY insurance if the vehicle broke down. Didn’t know their own policies. Totally useless.