Very bad didn’t want surpass but was charged $128 want refund frustration over insurance coverage

This has been the worst rental experience I’ve ever had! The guy at the counter was so rude and aggressive, he tried to force me to add their insurance when I had insurance from EasyRentCars already! I then refused the car! Zero out of 5

These guys are scam. They force to sell insurance even though you don't need and own it. They require over $300000 in every category. ex) you need over $300000 in property dmg and uninsured even through that amount were not revealed in terms.

The staff at the rental counter were terrible. They made it seem like you couldn't drive in Florida without a Sunpass and did not have any maps. We later found out that there are very few toll roads that are Sunpass only and we were able to pay for a few tolls with cash. It seemed like a scam. And the check-in took a long time. I will not rent with them again.

The windshield was very dirty inside, I had to buy windex to clean it up to avoid reflection issue at night.

Like: I got the vehicle class I wanted, car was clean and performed great! Friendly staff
Dislike: Didnt factor in the toll transponder charge, or some other insurance free I had to pay