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From Canada
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+81 3-4578-4029
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From Chile
+56-226665927
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+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3411982118
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3411982118
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Unexpected bad experience.

Reviewed: Sun, Mar 10, 2019
About Hertz: 5.7 /10
Positive 1. The customer service during pick-up was fast. 2. The customer service during drop-off was equally faster and smooth. Negative 1. I booked a Jeep Cherokee cause I will be driving from San Diego to San Francisco and would need a bigger car so my family will be comfortable. They changed this without notice to a much smaller Buick Encore without any explanation. 2. I ordered a toddler seat for my 5 yo kid and confirmation was sent for this. But at the time of pick-up and I ended up travelling to from Carlsbad to San Diego Airport ( a total of 1 hour ++ trip) and end up wasting half-a-day of our planned trip. 3. and because we have to adjust our trip, we have to extend our rental. 4. I have used Hertz before and they would normally explain the gas and time of return, I totally forgot about these things because of the rush and I ended assuming that I need to fill-it-up in full. I also found out that I was being charged to pay for overtime time charged and I needed to call the customer service to cancel the charges.
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Hertz in United States

A.Brett

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Small SUV | Nissan Rogue or similar
Reviewed: Fri, Aug 5, 2022
“Great experience with Hertz at Orlando Airport”
About Hertz: 10.0 /10
Very short wait at counter, which was great after a long flight. There was no hard sell of add-on insurances or fuel policies. On arriving at the rental garage we couldn't find the keyless ignition fob of our selected car, so Hertz speedily rectified this by finding us another car of a slightly better spec for no extra cost. Return of the car at the end of the rental was painless as well. The return agent was very friendly and made sure we knew about where to return the visitors toll pass on the way back to the airport.
About QEEQ: 10.0 /10

J.Carras

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Compact | Mystery car 2 Doors or similar
Reviewed: Wed, May 18, 2022
“Excellente”
About Hertz: 8.0 /10
Il m’a été remis un véhicule 4 portes au lieu de deux un model légèrement supérieur me semble-t-il Le temps de récupérer le véhicule à été un peu long je suppose qu’il n’était pas préparé la carrosserie était encore mouillé mais cela ne m’a pas gêné Satisfait du service Hertz Cependant ayant eu un dommage sur le véhicule bris de pare-brise j’attends avec impatience comment va se régler ce sinistre
About QEEQ: 10.0 /10
Super contant du service le prix de la location intéressant

J.Morgan

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Compact | Mazda 3 or similar
Reviewed: Wed, Nov 24, 2021
“I'm glad I gave QEEQ a try”
About Hertz: 9.0 /10
The wait at the Hertz counter was longer than it should have been, but I expect that Hertz, like most companies, is understaffed at the moment.
About QEEQ: 10.0 /10
The booking process through QEEQ was simple, and QEEQ got me a better rate than any of the other discount sites or loyalty programs.

View more >
Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Apr 3, 2020
“Great rental! Quick, easy and painless.”
About Hertz: 10.0 /10
Staff is great!
About QEEQ: 10.0 /10

E.K.

View more >
Mini Van | Chrysler Pacifica or similar
Reviewed: Sun, Feb 17, 2019
“Too long waiting 4 car after paperwork completed. 20+ min waiting on top of wait in line 2 C agent”
About Hertz: 8.7 /10
Car reserved shouldn't take 30 min to arrive after starting paperwork when they know which car needs to brought up
About QEEQ: 10.0 /10

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