Counter Service Terrible!

S.Graham

United States

Reviewed: Wed, Mar 20, 2019

About Advantage: 5.7 /10

I had prepaid for the rental. I still waited in line for 50 minutes. The Advantage staff member (Kenny) was not informative. I was very rushed through the process. Nothing was explained! If I don't initial and sign as directed I won't be able to rent the car? I was past an hour into the process by then and did not feel like starting over. I over paid $30.00 for the refueling because I refueled the vehicle before I returned it. The Refuel Purchase Option was not explained! I was just told to initial. I will not deal with Advantage again!

Economy | Toyota Yaris 2 Doors or similar

15-day rental

Relevant Reviews on Advantage Phoenix International Airport

N.Lemachko

United States

6-day rental

Full Size | Toyota Camry or similar

Reviewed: Sun, Apr 7, 2019

About Advantage: 9.7 /10

Service was very good. It was fast and I had no problems. Prices were reasonable and I was pleased overall.

About QEEQ: 10.0 /10

United States

3-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Sun, Mar 10, 2019

“The pickup directions were more complicated than the actual process.”

About Advantage: 7.7 /10

The clerks at pickup were not very clear about self-checkin. Fortunately, the lady at the gate took care of details missed by the checkout people.

About QEEQ: 7.0 /10

B.Jones

United States

3-day rental

Full Size | Toyota Camry or similar

Reviewed: Thu, Feb 21, 2019

“Scratched Smelly Car”

About Advantage: 4.3 /10

The car has multiple drapes and scratches on exterior. Car interior smelled like a smoker owned the car. Right front tire began losing air first day after renting

United States

4-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Fri, Feb 15, 2019

“Not Sure I Would Do That Again”

About Advantage: 8.3 /10

Customer service at desk was wonderful

United States

10-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Feb 14, 2019

“Biggest issue was finding the counter! Car was great!”

About Advantage: 7.0 /10

I got a great deal for a 10-day car rental! My little Mitsubishi Mirage was perfect for what I needed! Very economical! My biggest problem was actually finding the EZ/Advantage counter, but that might have something to do with where the shuttle dropped us off and the lack of proper signage.

About QEEQ: 10.0 /10

Counter Service Terrible!

Relevant Reviews on Advantage Phoenix International Airport

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