Very satisfied

Car smelt overpowering from sanitiser. Was not informed of need to get code from DVLA using my National Insurance Number> Time consuming

Tried calling 3 times for pick up at airport, each time no answer. I had to rent a car from a different agency after pre-paying Easirent.

Add drop off location to the rental agreement. We had to look it up on the internet.

Counter staff were friendly and helpful, but I was not made aware of the a weakness in the model (Honda Jazz) - yellow tyre pressure light coming on, which was a worry, as I had no handbook. The car drove beautifully throughout. Maps (as well as the aforementioned handbook) might have been provided. The 2000 Euros (security) asked for at check-in was a shock. I am still awaiting the refund (I was told to wait at least fifteen days). I left my sunglasses in the car, and e-mailed to ask whether I could get them sent to me (with me paying the postage) a week ago , but no reply so far.