Excellent Service

Counter staff at pick up very pushy trying to get us to upgrade. Said he wasn't happy with our choice of car for safety reasons!! Only driving from SD to LA! He said it had no luggage space, no cruise control and no Bluetooth connectivity. It had all 3! Would put me off using Alamo in the future.

Easy to use. However, the App that's advertised is non-existent, which is disconcerting when you try and load it after you've booked.

Counter staff added extra options to my booking without my approval. Good thing I picked up on the extra charges and told him to remove it. While it's to Alamo's interest to get customers to buy more options/extras, it's ethically wrong to sneakily add the options to the reservation without consent.

Like: I was upgraded for a better vehicle for the same cost
Dislike: Nothing I can recall

Like: I had booked a mid size but they were out of stock when we arrived. So we were upgraded to a full size and we chose a Hybrid with a sun roof. After 3 days it only took $8 worth of gas. :)