Your staff was helpful and friendly

Only one member of staff. Huge queue took forever despite being checked in. No car at the given bay. No one to help. poor service.

Never a problem with your bookings. Always a confirmed booking I have confidence in your service

Customer service was terrible. Information provided through customer service and at the counter were conflicting. Service representative was reluctant to help and had a bad attitude.

Car had more room than I thought.

Don’t know if the Price Protector worked yet?

there is no full insurance coverage option, and hence needs to get extra coverage from them. Recommendation on fasttrak option by mentioning about high admin charge to mislead customer, as in california, there is not many toll roads and most can take cash.

Good service. If they can have full insurance coverage option is better.

Like: Quick access to the agent.
Dislike: The car rental return was confusing. We followed the signs for return but there was no one to direct us. We drove around and found someone who looked like they worked at the airport. She told us to find a spot, any spot with the name of the rental agency. She also to us to write down the number of the spot and the mileage. Then go to the rental car return sign that is in the arrival terminal. We followed all the instructions and returned the keys to the agent. The return process should be made clear when the car is picked up.