Advantage Phoenix International Airport Review: Pickup/Drop-off Excellent, Cleanliness Pleasant, Customer Service Plea......

f.ali

United States

Reviewed: Thu, Mar 28, 2019

About Advantage: 7.7 /10

The car that was booked was not available. They wanted to up-sell us to a sporty model , which we dec lined. Were given a caravan for the same price as reserved. Not exactly what we wanted for two people but it served our purposes.

About QEEQ: 8.0 /10

Economy | Toyota Yaris 2 Doors or similar

5-day rental

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J.Cantrell

United States

6-day rental

Full-Size | Toyota Camry or similar

Reviewed: Tue, Mar 5, 2019

“Not good had to return to airport & exchange car. The 1-800 number on contract is in Guatemala”

About Advantage: 6.7 /10

waited over a hour to get waited on

P.Warren

United States

27-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sun, Mar 3, 2019

“You get what you pay for!”

About Advantage: 4.3 /10

I stood in line for over 45 minutes to get checked in to rent my car. There were 38 people in line and (3) THREE people at the service counter. Every person took approximately 15 minutes to get checked in!!! It was exhausting! Then trying to navigate the return was was even more disastrous!

r.buege

United States

11-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sun, Feb 24, 2019

“i'm sure a common experience, the car i rented was unavailable. i was forced to take a larger car.”

About Advantage: 6.7 /10

car was fine, just not what i rented. why can't car rental businesses provide the "reserved" car i rented?

J.Kowalski

United States

14-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Tue, Jan 29, 2019

“Totally frustrated. Reservation was in name of someone with same last name, and then no car availabl”

About Advantage: 8.7 /10

Pick up experience couldn’t have been worse

About QEEQ: 8.0 /10

a satisfied customer

United States

8-day rental

Intermediate | Hyundai Sonata 2 Doors or similar

Reviewed: Mon, Jul 16, 2018

“Simple is Great”

About Advantage: 8.2 /10

Like: The vehicle that I received was one that I like and it only had 12,000 miles. As a mid-size it had lots of tech bells and whistles, but didn't have an onboard GPS and console map display. Friendly staff that made it simple.
Dislike: Nothing you can really do about the location of the rental car pickup. It was OK but not really close to the airport.

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