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Live chat Email us Service Code: 8342037128
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Reviewed: Thu, Mar 28, 2019
About Advantage: 7.7 /10
The car that was booked was not available. They wanted to up-sell us to a sporty model , which we dec lined. Were given a caravan for the same price as reserved. Not exactly what we wanted for two people but it served our purposes.
About QEEQ: 8.0 /10
Economy | Toyota Yaris 2 Doors or similar

Relevant Reviews on Advantage Phoenix International Airport

Tracy J

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Full Size | Toyota Camry or similar
Reviewed: Thu, Mar 28, 2019
“Waited over 3 hours in line for a vehicle. People were furious!!!!!!!! Never again!”
About Advantage: 7.7 /10
We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

R.Newman

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Standard | Toyota Camry or similar
Reviewed: Tue, Mar 19, 2019
“Tried giving me a minivan after complaining all of a sudden they had what I reserved”
About Advantage: 9.3 /10
Give you what you paid for without a fight
About QEEQ: 10.0 /10

J.Cantrell

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Full Size | Toyota Camry or similar
Reviewed: Tue, Mar 5, 2019
“Not good had to return to airport & exchange car. The 1-800 number on contract is in Guatemala”
About Advantage: 6.7 /10
waited over a hour to get waited on

R.Roberson

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Full Size | Toyota Camry or similar
Reviewed: Mon, Feb 18, 2019
“FUSTRATION”
About Advantage: 8.7 /10
i picked up my car and on way away from airport noticed that the car had just over a 1/4 tank of fuel. i called 800 number and was told to take a picture of gas gauge and send in. I did, customer service gave me a claim #117383 and said someone would call me between 24-48 hrs., if not call them back. No call, i called back and they told me to address it at a/p when I returned the car. I explained my situation and gave claim number to person at counter upon return. She said she would take care of it. Upon returning home, i checked my e-mail and I was billed full amount with no mention of my claim. To sum up my attempts to resolve the situation "It was a nightmare". Multiple phone calls over several hours, I had to resend my picture of gas gauge, The CS person had to review the claim, consult with her supervisor, etc. The "verdict"--Advantage could not refund me the money because I went through a third party(EasyRentCars)Advantage offered me a 20%discount on my next rental--worthless I am retired and not going need a rental car in next year. Ironic, I was telling my seat mate on way to airport about my issue--He said he quit renting from Advantage./

E.Boyer

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Economy | Nissan Versa Note 2 Doors or similar
Reviewed: Sun, Feb 10, 2019
“Not informed car was diesel. Had nicks and dents in sunlight. No AC for duration.”
About Advantage: 4.3 /10
Called customer service 7 times got platitudes from different people. No resolutions offered. Expected me to drive 3 hours to Phoenix to trade car. And 3 hours back to where I was staying. Automatically offer $50. Off when returning car. NOT HAPPY!!!
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