Good service and cheap

Average

The car was ok, but not very clean. The two front tyres were too low in air. The receptionist was friendly, but constantly speaking to her colleague in a foreign language (chinese??), which I thought was not very nice at all. She did ask her male colleague to look at the tyres and he put more air into them. When we pointed out the uncleaned boot space, he took the car and lateron returned it cleaned.

The car could have been better prepared before we came to pick it up. The receptionist could have spoken english while we were at the desk, waiting for her to complete paperwork.

Great car. Very spacious

Seamless processes

Great Rentals is totally run by chinese people, who in large only speak in chinese, our pick up driver had very little understanding of english and this made it very difficult when explaining we were on a tight schedule and needed to be taken to our car rental straight away, I had called the office the day before to explain that we had to be in the cbd for an appointment within an hour of arriving. The only language spoken in the office was chinese and maybe one or two staff had adequate english to deal with queries, so to sum up. Great price and car was as ordered, adequate pick up and drop off at airport but needs to be faster and drivers needs to speak english, office staff need to be better trained in customer service and only speak english when customer are present, this would be my reason for not booking again.