routes is a great company with super customer service, would suggest to friends.

The best price I ever received. Awesome employees - great all around experience. Very very happy.

The best price I ever received. Awesome employees - great all around experience. Very very happy.

When we arrived at counter to pick up car, all the staff disappeared into back office. After about 20 minutes standing around waiting I decided to knock on office door to find an employee. About 10 minutes later a staff member emerged from the back and rudely stated to me "I was using the bathroom, is that ok?" By this time, we had been travelling with small children all day and the last thing we needed was a bunch of attitude. Finally got the car after about an hour (they said they had to clean the car before we took it, which we said we didn't need). Upon returning the car, we were told we'd be charged $250 for clean the little bit of sand on the rugs. I sat in the parking lot shaking the floor mats out. Even the shuttle driver said he'd never heard of such a thing and would tell the manager. Very unprofessional. Very rude. Apathetic employees. Takes way too long.

One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.

Easy process, good service.

Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.

Like: I like everything from the service and the car itself. Makes me want to get one of my own.
Dislike: None