Smooth process for pickup and return

It was okay. I arrived in Los Angeles at 11 PM, and when I found the rental office, there were only two counters open. I waited nearly two hours to get the car. However, the process of giving me the car was straightforward, unlike some companies that secretly downgrade you a level. The car was relatively new as well.

The waiting time in line was very long, but the service was quite good. You need to allocate plenty of time for waiting. The car was upgraded to a GMC SUV, which was great. It was my first time in the U.S. and I couldn't speak English at all, but it was okay. QEEQ provided some customer service throughout the process, which was helpful. Not bad overall, I'll rent from here again next time.

Very satisfied

Car drop off point right next to a petrol station so we could fill up easily right next door. Hertz pick up place a bit of a challenge as attached to a big hotel so not sure whether to go in hotel entrance or not. Lovely staff at both locations.

Easy process and all worked out as promised.