Counter staff were very helpful & friendly. Pick-up & drop-off was a breeze.

Car return at terminal 3 and 4, the key drop off inside the building, a little bit hard to find, no sign board show where is the key drop off point. I asked around.

Good

The car was given dirty that too after waiting for a long time and the counter staff didnt even apologise for the dirty car and the car not being ready.

The car shown on the picture was a sedan but i was given a hatchback. I asked for sedan too but was refused.

Easy online booking process and pick up. Lovely car in as new condition.

The ground staff was very friendly and helpful. I was upgraded to a bigger vehicle, as the one rented was not available. The car unfortunately was not in the condition I expected it to be in: - I was told it would be perfectly fine - It was scratched and bumped - It was dirty outside and inside (full of sand and dust) - We found it with the backseats were reclined - Two of the head-rests for the backseats were missing - It seems the car had not been checked and cleaned after the previous rental The Europcar customer service was unfortunately neither very responsive nor helpful.