Awesome trip and a great car

The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.

I don't know how to separate NU CAR from QEEQ. The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.

Everything went well and car worked great

Waited over 30 minutes to be waited on at counter UNACCEPTABLE!. It takes at least 10 minutes to drive to the offsite car rental pickup, so the 1.5 miles from airport in the description is deceptive.I have never rented a car before where they expected me to wash and vacuum the car prior to returning it before - that can be difficult when the car is full of luggage and people, and I don't know the area so finding a carwash is an added hassle. I won't be renting from this company again. The wait for a shuttle to the airport was ridiculous - We had to wait more than 20 minutes, and people behind us in line were not able to even get on the shuttle bus. They should have had 2 busses running. One other customer called Uber because he was afraid of missing his flight.

Booking was OK, but its a hassle to be talking to a booking agent who is not physically in the local office and can't answer specific questions about the site.

The car exterior and interior is dirty. The pick up took 90 minutes. The pick up staff are inefficient.

Like: Good price, good vans
Dislike: Lots of pressure to buy passes for toll roads. Never crossed one.