People wanting small cars should be able to have them!

The service was acceptable, but there were a lot of people lining up to rent cars at the airport. After waiting for a while in line, the staff directly gave us a Renault compact car instead of the Toyota model we had originally booked. The staff also reminded us about purchasing insurance, but we told them we had already bought it on the platform. In the end, they charged a deposit of over 300 euros, saying it would be refunded within seven working days. When returning the car, we made sure to confirm this again, and the staff assured us that it was correct.

Excellent.

I have reserved a manual car, They provided me automatic. This was just fine. [Unless I get a supplementary bill for the difference in which case I would be arguing that one. But I have no reason to expect that.]

We were upgraded by chance which was great and meant we had a satnav built in. Staff were extremely friendly at Lille Europe and didn't push for us to take their insurance as we had our own. Car in great condition and very helpful staff.