Simple and very pleasant staff

Not the car I was expecting, but still a good car

Work for me

Overall, it was a positive experience using Europcars rental agency, with whom I’ve booked in the past.

Feels like they’re more interested in finding a problem with the car after you’ve rented it than making sure you’re OK during your rental, but it did a job.

Good as always. Preferred agent to use online.

I requested a Peugeot with automatic transmission, but I got a Jeep. The Jeep was fine but seemed too big a car for those tiny streets in France. Maybe need to have a few more small cars available with automatic transmission in their fleet. I know that the vast majority use manual over in Europe, but some tourists don’t. Overall it was a lovely time driving around beautiful French countryside.

It was easy. Thanks so much for the availability of the insurance package to purchase in advance.

Your website said cars were insured for use in Switzerland but failed to mentained wntertyres are mandated. We needed to upgrade the car to get the tyres at a cost of €210. Very unhappy and the Europcar girl was hopeless at dealing with the issue denying any association with the problem as the booking was not made directly. She then failed to give us the map for the return of the car. In Geneva finding the French side is very tricky and it took us over an hour of curcling the airport to find the place. In the end we picked up the map from the Swiss side and managed to return the car. Overall in an industry of continual gotchas this one was well up there.