The place of pick up did confuse me on booking but other than that a great rental experience!

Staff excellent.. friendly.. professional.. could not fault.

Love qeeq .. use all the time .. great prices .. no price drop this time but overall smooth transaction.

Got upgraded to opel corsa . Very nice staff . But one of the staff confirmed that any little chip or dent on the car cost a minimum 99 euro to the customer even if Hertz doesn’t fix it . So you have to be very careful and make sure you have recorded all little dents and scratches on the car which was not the case for me . I had to go back and get it reviewed which took a little bit of time . Drop off was very smooth .

Good booking process

Overall good experience with the rental. Confusion about the extra option of automatic refill of the car. On the rental agreement I noticed (a bit late) that I had agreed to this option, which I had not agreed to upon pickup. As a result I did not fuel it up myself, (since I thought the rental company would do this) for which I had to pay an extra charge. This was not good and not clear and not agreed upon rental.

Very good and professional rental experience

The big problem was after I dropped the car off. I left the keys in their office, on their desk. there was no one at the desk at the time and I thought this would be more convenient for them. There were staff from other car rental firms in the same office. Because I left the keys on the desk and not in a box, I was fined 60 euros. There was no indication that this would happen in the documentation. No harm came to the vehicle because. My impression is that thrifty uses any means it can to extract more money from its customers.

The car was dirty inside. Was not a fiat 500. It was a small Kia. Had to press the clutch several times to get in gear at times.