Disappointing experience. The Hertz representative turned up 25 minutes late, additional charge made

Although this trip was a long time ago, the overall experience was good and there were no problems.

Remember to actively decline the insurance.

Not many people in line, waited about fifteen minutes.

The whole car rental process was pretty good. The specific model I reserved wasn't available, so they offered a different car of the same class. However, I had to go to the garage to pick it up and wait. After a long wait, they finally found a car in the parking lot, which was the same model I reserved, a Golf, but it was a diesel TDI version. This car was really great, with quick acceleration and strong pull-back feeling. What surprised me the most was its incredible fuel efficiency; I only used one and a half tanks of fuel for 2051 kilometers, which is unbelievable!!! Additionally, returning the car was a bit troublesome mainly because the roads around Charles de Gaulle Airport are very complicated and almost made me dizzy. But I eventually found the rental return point, and the return process was simple and quick, so overall it was good.

Pathetic pick up experience. The designated pick up location was closed with a note that it is moved. We had to go to another location and wasted 2-3 hours ! The lady on the counter was extremely rude. The car was in bad condition !