lovely and will rent again soon

Overall, we were quite satisfied with the process from car pick-up to usage, with minimal contact with the rental company. During the rental period, a few issues arose. Although the QEEQ platform contacted us promptly and tried to resolve them, many problems were still directly resolved by us with the rental company. The QEEQ app didn't contribute significantly to problem resolution. Additionally, the vehicle information displayed on the app was not comprehensive. Details like the size and other aspects of the vehicle, although it indicated it could seat 7 people, lacked a detailed description of the overall size, interior space, and vehicle power.

When I went to pick up the car, I noticed that many rental counters were closed. It was 4 pm, and maybe they had left early because there were no reservations. The Suria counter had someone waiting solely for me!

Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.

I got the latest model with no extra charge.

Thank you

Should put more staff to assisting the car rental. Also should share the location of the carpark entrance for returning the car.