Waited a long time for the van at the airport

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Gentleman gave my a hard time for being an hour ‘early’ and wasn’t going to help me. Then decided to begin the process (which ended up taking nearly an HOUR) and told me I have to now return the car early. Found out upon return that I he had charged additional $$. He also told me he was giving me the best car on the lot; the car I was given had over 63K miles on it, was completely bashed and banged up, loads of scratches and dents and was actually missing a piece of the frame. Also had drinks containers and food debris from a previous renter (I assume) that we found as we were driving away.

Fabulous! I LOVE EasyRentCars.com

There were no SUVs even though I had paid a deposit for an SUV; they were telling everyone who was picking up their car that "only minivans" are available. The staff was beyond rude and completely unsympathetic, with a "take it or leave it" attitude. The AVR facility was nowhere near the airport and we had to take two shuttles to get to that facility from Midway. I will never rent from AVR again.

Like: It was the best and easiest car rental I’ve ever had they were friendly and worked with me when I was running late for pick up. Very responsible and respectful. Thanks I will be renting from here if I need anything else in the Indianapolis area!