Hertz has a poor sense or regard of customer service

W.Abbassi

Ireland

Reviewed: Tue, Apr 9, 2019

About Hertz: 2.0 /10

We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.

Hertz

Dublin

Ireland

Compact SUV | Nissan Qashqai or similar

1 days rental

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Ireland

Reviewed: Mon, Oct 7, 2019

About Hertz: 6.0 /10

Edward Francis

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Reviewed: Tue, Dec 31, 2019

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Reviewed: Wed, Jul 20, 2016

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M.Dalton

Ireland

10-day rental

Premium | Audi A6 or similar

Reviewed: Wed, Sep 21, 2022

“Good but not premium at all.”

About Hertz: 8.0 /10

car was very nice. For a premium brand you'd expect a little more in terms of car. The alloys were very scratched. The CV joint on frontleft was clicking and the tyres were right on the limiter to change. Which you could really feel when it was raining. Aquaplaning. I recommend checking the car fully prior to taking it out of the area too far. Pick up staff was excellent. No issues. Smooth and tranparant

Adrian P

Ireland

7-day rental

Mini Van | Volkswagen Caddy 2 Seats or similar

Reviewed: Thu, Jan 2, 2020

“Van was in excellent condition, would use again.”

About Hertz: 9.3 /10

The agent behind the desk had an attitude problem at check in. I booked a small Caddy van for the week at Christmas as it was good value. I was told all they had was a long wheel base Transporter which was far larger than the caddy. I was told by the agent people only book vans when they need to carry large items... clearly this isn't the case or the VW Caddy wouldn't exist... The LWB Transporter was too big for what I needed, and not exactly an upgrade due to the increased running costs.

About QEEQ: 10.0 /10

Very easy to book, would recommend.

Hertz has a poor sense or regard of customer service

Relevant Reviews on Hertz in Ireland

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