Hertz has a poor sense or regard of customer service

Rented a car in the city center of Ireland and returned it at the airport. Using a credit card incurs a handling fee. They will promote insurance on-site, so make sure to ask clearly. The staff's service attitude was excellent and they patiently answered all my questions.

car was very nice. For a premium brand you'd expect a little more in terms of car. The alloys were very scratched. The CV joint on frontleft was clicking and the tyres were right on the limiter to change. Which you could really feel when it was raining. Aquaplaning. I recommend checking the car fully prior to taking it out of the area too far. Pick up staff was excellent. No issues. Smooth and tranparant

Always book with Hertz. Other might be cheaper but the cars will be damaged and scratched and you will be worried that you will have to pay extra at the end. No issues when you're with a reputable company like Hertz

The Hertz representative at the drop off tried to rip us off. He tried to charge us €120 because there was a little sand in the car. We had two children in the car one was sick the other sleeping, he woke our sleeping child. We were forced to drive to a garage to hover the car and had to do the cleaning in the pouring rain. I believe the hertz guy threatened us with a huge bill so we would do his job for him so he wouldn’t have to get wet in the rain. He was a disgrace. He also left the door unsecured so when we drove away our child’s door was not secure.