Great

The van required was not available but the company offered to provide 2 cars and extended the mileage.

I choose Zoom because it was the cheapest price and I paid for it. Service was eh. Lots of extra items they didn’t disclose upfront. Next time I’ll go with one of the big chains and pay a little more, it’s well worth it.

Good site. Easy to use.

All was super! Staff were great, great experience with zoom

Very easy and straightforward

I'm not entirely happy about the $500 on my credit card. There was a hold put on the card for $5000, so why the additional charge of $500 that will be 'reversed' in the next few weeks. A few weeks?? No doubt that $500 went into an investment account somewhere to make Zoom some extra money, which again - doesn't make me happy. I'm not a bank.

Hidden daily insurance fee of 8.99 despite having a separate car insurance from my credit card. Zoom is located over 10km from the airport - location misleading and very inconvenient. After our drop off we were refused a shuttle back to the airport as it was too late, we needed to pay additional 20$ for transport back to yyz. Overall with all the additional cost and inconvenience I will never use zoom again and will spread the word amongst my friends and family