Extremely convenient, the experience was fantastic.

The rental car was in excellent condition, and the staff were patient and friendly during both pickup and return. The only misunderstanding was that no one was present to inspect the car when returning it, leading to a charge of AUD 15.66 for not refueling. After providing photos of the fuel receipt, fuel gauge at drop-off, hotel receipts, and routes traveled, they agreed to a full refund. Overall, the company is very professional and offers excellent service. Will continue to support them!

Car was actually issued through HErtz so car was an upgrade which was good. However the contract i had was for unlimited mileage yet HErtz wrote it up as 200kms per day. HAd we gone over our limit we would have had to argue about this. Hertz were supposed to email us a copy of the rental agreement but never did.

Great car, updated car with 20,000 on the clock, cruise control with radar, fast pick up, deposit refunded in 3 days, very happy.

The Thrifty customer service agent was very polite and apologetic about the wait time, however she was shat on by her company for rostering her on as the only person that afternoon. I felt very sorry for her. Absolutely no complaints about her, she was wonderful, however I'd expect better from a large company like Thrifty.