I would use this service again

Very satisfied

The car was fine, but The thrifty staff was grossly incompetent and unprofessional. First, they stack on additional property tax onto your bill and say that its standard procedure. This should be disclosed at the time of the booking online, not on the 11th hour when you are checking out the vehicle. Secondly, the counter staff gave me the car keys, turned of the counter lights and fled home (without even inspecting the vehicle). I was stranded at the parking garage for 2 hours because the exit gates were blocked and there was no one from Thrifty to check me out . It was not until 3 am that someone from Hertz gate called for help to let me out. To add insult to injury, when I went back to Thrifty in Dallas to get compensated for their negligence, the counter manager says, we will take off the property tax and that's all she can do because, I may have just been hanging out at the garage for 2 hrs at pickup to create a story. I mentioned that I have videos and pictures as proof of facts on their incompetence and will make sure to warn others of this episode

The car I rented did not have a gas cap. Customer service was like talking to a robot.

Like: Everything
Dislike: NA