Good attitude, but the wait for the shuttle bus was a bit long.

I was surprised that this was a brand new vehicle - I was quite possibly the 2nd person to ever drive it

I use them all the time - so far they can't be beat!

The counter staff should have made it clear when I indicated where I was driving to pick up items for charity, that I would have to pay extra for mileage. That was not stated and therefore made this a very expensive trip.

Vehicle was bigger than the one booked, I presume it was because I collected it on the Sunday of a holiday weekend; this posed problems with my 95-yr-old mom as the vehicle was too high off the ground for her. We managed though. I was disappointed not to be able to book further insurance and reduce the amount deductible in case of a claim, but I was very pleased with the cost of renting the vehicles do the online booking process was easy. I had tremendous difficulty though with the pick-up location and ended up waiting 1.5 hrs for them, as they were waiting in a location that someone else told me was not a available for vehicles to enter so I didn’t wait there. It turns they’d been there twice and couldn’t see me. Then when I dropped off the vehicle, I booked an Uber in advance to collect me from there (I needed to go to the train station and not the airport), but the Uber driver could not find the Routes location, so I ended up being stranded ... a Good Samaritan ended up helping me out.