CALGARY CAR RENTAL REVIEWS

Really responsible staff — I lost something and they helped me track it down. I’ll definitely rent here again next time.

Front desk staff were super efficient – checking my license, swiping the card for the deposit, and getting all the paperwork signed was done in no time. They gave me a VW ATLAS and when I picked it up I realized it was a mid-to-large SUV from May 2026, which was such a nice surprise!

The line was really long, but the staff stayed super friendly and helpful the whole time.

I actually asked to upgrade to the new Q5 myself, cost about an extra 100 RMB per day, which felt quite reasonable. It had assisted driving, a huge gas tank, smart headlights, and quattro AWD. On a full tank you can easily do around 800 km. In five days we covered Banff, Yoho, and Jasper with zero stress. Banff National Park is definitely worth a second trip. Just keep in mind rental cars will always have a few minor issues—just mark them down and take photos and you’ll be fine. The first black Q5 they gave me had a problem with the buttons, so they switched cars for me, which took a bit of time but wasn’t a big deal.

We ended up with a bright red brand-new car that looked great and felt really roomy and comfortable to sit in.

We got a brand‑new bright red car and it looked amazing. The interior was really spacious and felt super comfortable to ride in.

As expected from a big company – they’ve got counters right in the airport, super convenient.

Staff were friendly and didn’t try to push any extras.

You can scan a code to fill in your details in advance, so pickup is super fast. With a Hong Kong driver’s license you can get the car directly, no extra documents needed.

As soon as I handed over my reservation, the guy (with a strong South Asian accent) told me there were no Camrys left and he’d have to give us a similar car. Since Banff is a mountain area, we asked if there were other options, and my wife picked a reliable German-made VW SUV with 4WD. It cost us over 300 CAD extra, but the car condition, driving experience, passenger comfort, and space were all excellent. I’d recommend adding GPS navigation to the rental!

Overall a great experience.

Not being allowed to drive across provincial borders was a bit inconvenient.

The first car they gave me was a VW sedan. After two days all the warning lights came on, so I went back to the rental office to swap it. They handled it really quickly and upgraded me to a smart Buick SUV, which was great.

Pickup was really smooth, the car was in good shape, and the screen could mirror my phone’s map, which made navigation super easy.

Everything was great.

Our original Jeep booking fell through, but they upgraded us to an Audi Q5 on the spot. The car was smooth, easy to drive, and felt really safe. Both pickup and drop-off were easy to find. Highly recommend this Avis location.

The car was brand new.

They charged me an extra 2 bucks and I have no idea what that fee was for.