good overall

The pickup location was not at the usual airport location, and pickup was time consuming. But, it was a good price.

Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.

Much To Much Time Waiting To Get To Counter, Even Longer Wasted Time At Counter, They Keep Trying To Sell You Plans Ya Really Don't Need . Will Not Use Them Again. FOR SURE. Need To Teach The Guy That Checked Me Out When I Picked Up Car Some Manners

This is the 2nd time I rented from Fox and the service was excellent and accommodating. I wasn't happy with the first car and upgraded the next day and it was done quickly and smoothly.

I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.