Poor.

Really good and super quick.

Overall good, but the directions to the pickup location were unclear.

Satisfied

AVIS has many branches, most airports have one, so it's very convenient. Returning the car is easy; just park it in the designated area and drop off the key. But make sure to return it with a full tank. They will try to sell you insurance similar to a no-deductible policy. If you've already bought full coverage insurance from your home country, you don’t need it. Otherwise, it’s smarter to buy it, as you might encounter wildlife like kangaroos on the Great Ocean Road.

I got allocated different car and Avis staff said that they made a mistake and allocated wrong car. Why would I pay extra money for luxury car if I would get average SUV car at the counter. I had to wait over one hour to get the proper car as it was needed to be cleaned. After returning the car, I got a receipt, but on bank statement I got over charged which I haven’t heard from Avis, so I had to send an email to the customer service and I haven’t received any email.