Should not book through third party especially for the insurance.

Fantastic service, great value and the staff were excellent to deal with.

The service was very good and efficient. The car had a few bumps and marks which made me a little anxious that they could be blamed on us.

Friendly staff, easy pick up and drop off process. The car was great and economical for our trip.

Good platform to see cheap available car rentals for last minute bookings.

The experience was great. Will happily book with you again in the future. However, my only quibble was that I was expecting a counter for picking up keys. It would be better if you could notify people what to do when they arrive at the airport. A simple text with instructions would have been great.

Like: Have dealt with airport counter staff in the past for car hire firms. Efficient but a bit clinical. It was so nice to go through the car rental details with Apex in Cairns. A nice office and chairs for the customers to sit while the paperwork was checked. No rush, no upsell, just friendly staff who cared and exhibited the lovely attitude that is more prevalent when leave the capital cities and deal with friendly regional people who value your patronage, and who care. Probably the best rental experience I have had in many many years.
Dislike: All good.