It's acceptable.

Service was good, but they tried to upsell full insurance even though we had already purchased complete coverage through the rental site.

The pickup location was hard to find because it was underground, so I had to ask locals for directions. Additionally, communicating was quite challenging due to the language barrier. The staff strongly recommended that I buy insurance. However, the return process was very smooth, the service was excellent, and they even gave me extra time to refuel. I am very grateful for that.

The staff was not in the rental car store during the office hour, we need to wait the lady come back almost 15 minutes

Excellent! All The staffs of customer service is very helpful.