Satisfactory

They temporarily added a service costing over ten dollars per day, covering all toll fees. Tolls in the eastern US can be quite complicated, so it's recommended to check the rental company's website for details on toll-related services before your trip.

Satisfied

Terrible Customer service, The budget agent has no clue about the early return, and he didn’t help me!!

Long wait during pickup, in spite of the fact that I was covered by recommended full insurance including road side assistance during online reservation, I was insisted to take additional road side assistance during the pick up causing an additional expense of US$44 per week.

Counter staff did not tell me about the large number of toll roads around Denver which I was unaware of, or that toll pre-payment to Budget beforehand would save me money. Unaware of all this I was stung with some hefty toll costs which I now have to pay. Not good. My wife booked her car through Thrifty after I had dropped my car off at Budget. The counter staff at Thifty informed her of all this before she took her car out. I was with her at the time and wondered why I had not received the same advice from Budget!!