Best experience wirh Europcar over and over again

Very good

Very good

The drop off email could describe more specific . No postal code. And the first instruction about the drop off location is wrong. The way to return the car is different between the real way. The letter says “put the key to the key box of the branch in the Frankfurt station”. Instead I return the key to the staff on the parking lot.

Thanks for your assistant on line.That’s really helpful on time to deal with all of my questions about the rent car.

The service at europcar was terrible this time. I rented cars there for the last 5 years.....convenient and friendly. on the day of pick-up I called in to find out if I can pick up the car an hour later (5pm instead of 4pm), I was told NO PROBLEM. Arriving at Europcar I found out, that the store closed at 4pm. I had to spend the night in Ravensburg and pick up the car the next morning. I did not get re-imbursed for the day I had no car. Turning the car in was also a problem, I was told to drop off the car in Friedrichshafen, since the location closed permanently. This was VERY inconvenient for me. I had to find somebody to pick me up to get back to Ravensburg. No transportation was offered. (I was told to take the train or a bus!!!) Voucher # 1102622252. On top of it....I hated the car!!!!

The ordered car, MAZDA CX-5 M/T Diesel, was not available and I was offered either Opel SUV Gasolene or Audi A4 A/T Diesel, which was more expensive than I have booked and anticipated. I have chosen lower class vehicle, VW Golf Diesel A/T, which is not satisfied my requirement of M/T, but there is no diesel A/T available there. In summary, very unpleasant experience.

Like: The price was excellent so was the service.
Dislike: Was very pleasantly surprised at the vehicle. Very fuel efficient clean and great staff.