Enjoyed the Ride

Overall satisfied.

Very quick to pick up car. As advised by EasyRentCars, they tried to sell us extra insurance and even claimed the insurance we purchased through EasyRentCars was invalid. They also made us pre-buy toll roads as they said it would be cheaper and hard to avoid driving on them based on our route. However, we never drove on a tolls road so that was a waste of money.

Very easy and smooth process, cheaper than competitors.

I rented a Jeep Grand Cherokee and ended up getting a GMC Terrain and didn´t get the baby seats I requested. At the counter I was not informed that I was getting a different car. It was only when I got to the garage to pick up the vehicle that I was told to choose any of the cars (in the same category) that were parked there... I was a bit shocked. First I chose a Pathfinder that suited me very well but after putting all our luggage in and starting the car a message came up on the panel ¨key - low battery¨.... went to the company booth and was told they didn´t have a replacement battery so I had to choose another car. What a nightmare. I then chose the Terrain a which had less space then what I needed. The car was good and clean but space was crutial in our trip and the overall experiance with Dollar was bad.

Good Afternoon My name is Allan Nielsen and I hired a car from Fort Lauterdale last week for about 5 days. Your staff member suggested that I take the $50 plus toll fare to avoid paying tolls. I told him I was going to a seminar in Palm Beach and I asked if there were any tolls, He asked if I was going to Miami to which I replied NO, He said I should have it, I asked again just to be sure I was getting good advise Again he said I would need this Toll pass. HE LIED There are no tolls on the road to Palm Beach Simply a RIPP Off as I was unfamiliar with the area

Like: The car was clean and operated very well.
Dislike: They tried to upsell and the vehicle I was given was not what Ihad reserved.