Great experience. However have a back up plan for shuttle if you are traveling kids/luggage etc

The only problem was getting from airport to rental place. No bus service but rental is refunding me the Uber ride there

All good

Great service. Nice people, but if someone has to go back 3 times to get a good car then you should offer a full refund.

The overall experience was very positive. The good: Once I got to the rental place, the process for pickup and drop off was very smooth and easy and quick. I did not purchase insurance and the rep was not pushy at all to try to get me to purchase it. They just required me to provide proof of my own insurance. Car was very clean and in good condition and they provided a phone holder for Usong your own phone as a GPS and an umbrella. Could use improvement: Started off a bit frustrating because I didn’t notice the pickup instructions which were fairly low on the confirmation email. When I called in, the phone rep was friendly and helpful, but a bit difficult to understand due to his accent. The shuttle situation was a bit awkward as I had to take an airport shuttle to a train station to get picked up there by the YESAWAY shuttle and there is no specific pickup location at the train station so the driver seemed to have a bit of a hard time finding me.

Like: I liked the pricing and also the free upgrade. Definitely will use it again if I’m ever in LA

Like: We like the quick way that you handle customers and very kind to us.
Dislike: No thing that we didn't like.