Great if car category is available at pick up time

Satisfied

Picking up the car was very convenient, but even though I arrived in Los Angeles very early, I still had to return it early the next day. It would be more considerate if there was a 1-2 hour grace period. Also, I was charged an extra $7 after returning the car for some unknown reason.

Pick up process was quite slow as card machine did not work. Had to use other persons card and add additional driver fee which was not expected. Staff were friendly but whole process took longer than I have experienced in the past. However the person checking the car back in was unnecessarily rude. Did not have rental agreement to hand on arrival so he started to raise his voice to us and barking that it was impossible to rent without one. Suggested that we had not been given to us that morning accused us of lying. Really not what was expected when the rest of the staff were so pleasant. The staff member in the office said it was fine that we did not have it and perhaps we hadnt been given it - mistakes happen. There is a way to speak to people and the person checking the car did not know how - zero customer service skills.

Good price Website can be a bit hard to read when given options Overall easy to use

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.

I have had great service at this specific site both times I was here. My only complaint is that the price was extremely expensive compared to anything I have rented all year

I have no complaints about this service. It has been very easy to use. I do have huge complaints about one of the companies I rented a car from