I was asked for some documentation at pickup that had not been clearly stated during sign up

the car was good, it needed a good wash though.. there were only 2 people working during registration and i had to wait awhile.

no problems

Waited for a long time, every customer in front of us was having issues...this is a terrible business and you will get ripped off

The staff was friendly. The person driving the courtesy bus was somewhat reckless speeding through traffic. The vehicle was given to me very dirty on the outside. It should have been washed in order to see the damages better.

Booking was fine

Avoid this business! The car was in terrible condition (damaged, things loose and rattling) and very dirty - I couldn't believe they rented it to us. They tried to charge a $250 deposit to my credit card that would be refunded up to 10 DAYS after I returned the vehicle. I told them no - that was not disclosed to me when I made the reservation. So they said they would wave the deposit for a $53 non-refundable charge. They get you either way. They also make it look like you are covered insurance-wise, but beware - if you are a US citizen, you MUST give them your car insurance policy number - I had to call my company to get that and that took awhile. They try to nickel-and-dime customers, and even try to short folks on how much gas in the tank when you pick it up. AND - this is NOT at the airport. The booking site makes it look like it is. You have to wait for a shuttle to take you to their tiny (and not-very professional-looking) office.

It took too long to be picked up at the airport over one hour, And another hour at the counter. I was charged extra for picking up the car late that I had already paid for. I was requested to pay extra to activate the sunpass. It was a terrible experience. I wouldn’t recommend this company to nobody. The only good thing was the car and the counter guy he had great customer service skills.