Good

Vehicle was a joy to drive and good on fuel economy.

So glad I stumbled upon you. Saved me a lot of money. Thanks

Avis Customer Service offered a Comprehensive excess insurance for AUD 403. We thought it was useful to have this excess and took it. So the total cost for 7 days was AUD 677.

Counter staff wasn't that friendly and seemed not so happy that we purchased the add-on comprehensive insurance via EasyRentCars platform instead of directly through Avis. Car didn't meet our expectations as we booked an Intermediate Corrolla but were given a Compact Hatchback Corrolla instead. Only noticed this once we reached the pickup bay area and were too lazy to walk back, dragging luggage & our small children, to Avis counter inside the Terminal to get the car changed.

The booking platform is great and the Price Drop monitoring features is amazing.

AVIS upgraded our rental to a Hyundai Tucson, which was much appreciate as there were more boot space.

It was easy to use. Price drop was helpful as I manged to save another 5% off my booking.

Dislike: The staff during pick up had quoted for a insurance premium to cover Aud 4700 that will be charged by insurance company she said in the event the car is damaged an exorbitant sum which was if i'm not wrong more that Aud 200 and this was more than AUd 177 I had paid for the rental of the car itself. And she quoted that the compny will hold Aud4000 in my credit card pending the evaluation of the insurance company even if there was a small scretch on the car....which was absurd. I m really not happy with that as it made me scared shit abt it when I drove the car. We want to take additional insurance if required but the premium amount must be reasonable and the staff shld explain it well for us to understand instead of scaring us....otherwise all was fine.