Excellent

Chose to pick up the car from a branch near my residence in San Diego. Communication was smooth, no waiting in lines, no forced upselling, and the car was ready in 10 minutes with 7000 miles on it. Returned the car at Los Angeles Airport without any issues; just followed the GPS directions to get there. Gas stations near the airport made refueling convenient. The return process was simple and completed in 3 minutes. A shuttle bus right next to the drop-off point took me directly to Terminal B.

On the third day after getting the car, the tire pressure warning light came on. We quickly got off the highway and found a Hertz location at a nearby hotel. The staff quickly measured the tire pressure and added air. She suggested that the dashboard is very sensitive to slightly low tire pressure, but it should be fine after adding air. If we insisted on changing the car, we could do so at the airport branch, but her location couldn’t handle it. We trusted her advice, and for the next five days, we had no issues. We didn't buy the E-toll, and received a toll charge notification within ten days after using the highways. The toll and rental company's management fee were not high. Personally, I think unless you use the highway multiple times daily, not buying the E-toll and paying per use is more cost-effective.

Pretty good, no need to queue up

Very nice, we met an unconventional rental manager who processed our rental right in the parking lot. It took only five minutes from arrival to getting the car, saving us from waiting in line at the store.

Enthusiastic service. Hertz is a large company with many service locations and has its own shuttles.