Fantastic

Pretty good, there was almost no waiting time during car pickup.

The pick-up and drop-off process was very convenient, but the queue time was long. Although we had already purchased full insurance on the platform, they still charged us additional insurance fees on-site.

We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us. This was unacceptable as we were going to be driving in snow on ski fields for the 5 days. We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle. This was not offered at any stage.

no concerns.

they charged me for several extra packages that I didn't request or sign for, and when I escalated after car return, they started returning piece by piece those extra fees