The vehicle was awesome and the service was fantastic but when they question my payment I don't like

Australia

Reviewed: Wed, May 18, 2022

About East Coast: 8.0 /10

The trip and the vehicle was excellent but the East coast Rental question me about where I paid money too. Even now they contact me that they are having an investigation upon my rental. They said that if they won't get their money from you guys they will charge my credit card with a full amount of $300+. If you could please sorted it out. Thanks

About QEEQ: 7.0 /10

Unhappy with not having our rental on Friday night, we end up calling some family they already sleep to pick us up.

Reply by Qeeq:
Thank you for your comment. Upon checking, your booking is post paid rental. We didn't collect any payment for this booking. You will need to pay the supplier directly. Thank you for your understanding.

East Coast

Brisbane Airport(BNE)

Brisbane

Australia

Compact | Toyota Corolla or similar

3 day rental

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Reviewed: Sun, Oct 9, 2022

“Quick and easy”

About East Coast: 10.0 /10

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Reviewed: Tue, Apr 28, 2020

About East Coast: 9.0 /10

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Australia

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East Coast

Melbourne

Australia

Reviewed: Sun, Feb 9, 2020

“As a regular customer, I was not impressed”

About East Coast: 7.3 /10

I have rented from East Coast before and had a positive experience. But this time not as much. I received confirmation from easyrent with T&C’s from east coast that said my deposit amount was meant to be $249. It was not. They tried to charge me $1000- huge difference. My only option was to pay for extra insurance effectively doubling the cost of my rental. I showed them the t&c’s I was sent but they wouldn’t honour it. He wasn’t rude about it, but was certainly not helpful or understanding and didn’t offer options. Also the pickup address sent to me was incorrect. Also I was given a larger car- which I did not want, I rented a compact hatchback on purpose and got a mid size 4-door sedan. It made my task much harder.

About QEEQ: 8.0 /10

Both the T&C’s supposedly from East Coast and the pickup address where both incorrect. I had to pay double for my rental and even though they choose to do business with you, I had to pay for your incorrect info.